Q: Why this problem happens ?

A:The connection between the remote and the receiver may have been disrupted or disconnected. Re-program the remote usually resolves this issue.

Q:How to re-program the remote?

A:Using code matching of remote controller(Can be found on manual or you can contact us for more information) :

1.Turn off the power for 5 seconds.

2.Turn on the power,and within 3 seconds , please press "FAN/OFF" buttons immediately. (The "FAN/OFF" button is on the top of remote for downrod style fans and is on the center of remote for flush mount style fans)

3.When hearing one sounds like "di",you can free your hands.It means the connection is made